Here is what some of our guests have to say about our services.
Great Stay!
Great stay at DIH during our transfer in DXB. Everything was great, if they had given us one more room key then that would have been wonderful, but we didn't asked for it , so it is not their fault in any way.
Passing through
We reserved a room here while passing through Dubai on a layover. We were met at the gate, walked to the hotel, checked in, and shown to our room. Everything you need to is provided in the room. If you are connecting to another flight you don't have to clear customs, just go to the room, sleep, relax, and head to your gate right at boarding time. We went to downtown Dubai to eat instead of staying at the airport the whole time, and having the room in the airport allowed us to clean up, leave our carry on bags, and have a place to come back to before boarding. The room was very clean, large, very quiet, comfortable, and the staff was very polite and helpful.
Best Airport Hotel
I've stayed in a few airport hotels during my travels, but the Dubai International Hotel is the best I've seen so far. I could give this hotel five stars for the massage chair alone! Everyone I dealt with at the hotel, from the booking agents, to the check in desk personnel, to the meet & greet people, all truly wanted me to have a good experience. Their service was professional, friendly, and driven to provide top notch customer service. The meet & greet is definitely worth the money/time. I arrived on a flight into terminal 1 and had to navigate the path to terminal 3. Not an easy task, and I am glad I had someone to guide me there. DXB is a completely different airport than it was ten years ago. It is much harder to get around now, and getting from terminal 1 to terminal 3 is like a scavenger hunt! I appreciated the lounge, but the breakfast was not the best I've seen. No matter. It was more than sufficient for what you need in a transit situation. Keep up the great work!
Great location, great service.
Great airport hotel with great service, very friendly staff. Don't see the point of going to any of the hotels outside of the airport when the airport hotel is as good as it is. Plus, if you don't want to spend money on food and you have lounge access the Emirates Business/First lounge is a short 2 minute walk from the hotel.
Tarby1,Northumberland, UK
We use this hotel for a 7-hour wait we have overnight between our flights. The rooms are large, clean and supplied with everything you need for a good nights sleep and refresh before your onward journey. The efficiency of the meet and greet service is 5 star meaning we were able to get a full 5-hours sleep before our next flight. Check in was pre-completed only requiring a copy of a passport, boarding card and one signature. Excellent service would use again.
khurchuk03, South Africa
Had reservation with Dubai International Hotel and landed on the concourse B. Receptionist told me I've booked a room in a different concourse 'at A where I supposed to go there but told him I'm very tired since I'm with my baby. Receptionist Kenneth initiatively offered to transfer my room in B and even provided me a babycot even before I ask. Very helpful and courteous even assisted me to the room. Plus comfy bed and great coffee. Cheers!
Magsie,United Kingdom
Amazing hotel We stayed for 8hours waiting for a connecting flight. Clean quiet great bathroom gym facilities Definitely would recommend
Siyabonga,South Africa
I was received at arrivals n taken guide to my room , wake up call given, place was 4 min walk to my connecting departure gate, excellent will use it definitely next time
Anonymous, South Africa
It was wonderful to be met as we stepped into the airport after a long bus ride from the plane. We were given a fast passage through a security check and were in our quiet, tranquil and very comfortable room with a few minutes. The staff were friendly and very efficient. The meals that are served on the executive floor are freshly prepared and very tasty.
Marina Male
Excellent convenient option for long hauls between flights. Comfortable rooms with really nice beds and absolutely everything one might need. Very friendly and helpful staff! Highly recommended! Will definitely stay again.
realmofthewolf Bradford, United Kingdom
Quality hotel at a price that is not too high. Good room service food at cheap prices. A place to relax in comfort while waiting for your next flight. Meet and greet service from the gate to the hotel is excellent.
Dragana S
This hotel is wonderful, l spent there one night because l have flight tomorrow afternoon. It is on T3 and is easy to find. Staff lovely, breakfast, lunch, dinner, everything was 5 stars. Room was very big with massage chair, bathroom was big and beautiful. I will come back in this hotel every time when l need sleepover in airport. Great great great
Olga M, Mumbai (Bombay), India
I have booked the room for my mum as she was travelling via Dubai and her connection was quite long. She doesn't speak good English, so I was I bit worried about her finding the hotel on the right concourse and being able to check in. However, everything went great. She was met at the disembarking gate, taken to the hotel, checked in and checked out without any issues at all. She had a really good stay and all the staff were very polite and helpful
Snuffy2015 Melbourne, Australia
I stayed here to refresh before the long haul flight to Australia. It was the best thing I could have done. Met at the gate, taken to a lovely room, slept really well then embarked on a morning flight. I will definitely do this next time it was well worth the money and was made very easy by the friendly staff member who looked after me.
Grayouski Jones Melbourne Beach, Florida, US
This is an exceptional hotel, actually better than the Radisson Blu Diera Creek, even with our upgrade at the Blu to a suite. The room was exceptional, and the food from room service was delicious and delivered hot and promptly. The person who bought us our meal, unfortunately I didn't get his name, was superb and arranged our meal, and got me an orange juice without any issues, very competently and professionally. He was great.
Robin Aus
get2chirips,
My arrival and stay in this hotel was lovely. When booking chose a room in the wrong terminal and the hotel made the changes with zero fuss. I also sent my itinerary ahead of time because i was not sure i would find it due to the size and complexity of the airport. A porter was sent to pick me up when i arrived and every amenity and service i received was excellent
Shirley
A comfy stopover makes getting to Europe so much better
Shafi met us from our flight and whisked us to the hotel while efficiently organising luggage and on travel boarding passes,he was very understanding of our tiredness after the long flight from Melbourne.The room was quiet ,cool and so comfortable ,after a short sleep we were our normal selves again
THAMER9
James Andrews
Excellent hotel and service, perfect for a short stay over. Was greeted at the gate and taken though to hotel very quickly. Would recommend an executive room with all the benefits that come with it. :)
Qasr Alkhyaar Elallus
All good , nice place and very convenient . I like to stay in the hotel when having a long transit time so doing in it with comfort of the Dubai inl hotel makes all the sense in the world . the staff is fantastic and service is excellent
Anonymous, Australia
Wonderful
Perfect overnight stay on the long trip from Sydney to Frankfurt. I was met on arrival and taken straight to my room inside the terminal - very quick and easy and comfortable
Asmaa Saudi Arabia
It's inside the terminal, which makes it perfect for long transits. Comfy bed, wake up call, clean bathroom. Quiet. It was lovely.
kevinbW9504MX Stockport
Excellent location, with very friendly and efficient staff. Particularly convenient when catching an ongoing flight since you don't have to clear customs and immigration, as you stay "Air side" within the airport.
In_vacation_mode
I used this hotel for overnight after a long flight. The best decision ever! I was very tired and being met at the gate of my flight and escorting me to the hotel is a huge PLUS. No problem at all with check-in or checkout. Staff is VERY efficient and customer-oriented. I was received with a hot towel and water. The room has everything you need for overnight. Just bring a change of clothes and you are set for your next flight.
Giuseppe V, Milano
Perfectly located inside the Emirates terminal, the hotel has spacious and quiet rooms, as well as outstanding service. The ideal choice for passengers wishing to rest between connecting flights at Dubai International airport
Connolbe,Sydney
Very convenient, friendly and efficient. The wake up call in the morning was greatly appreciated as it meant that we could relax and get a decent sleep before the connecting flight in the morning. We have done it numerous times and will do again.
118elenat396
We had a 9h layover and considered other hotels outside the airport. This was the best choice. No need to go through security, hire a taxi, etc. Straight from the gate to the hotel. EXCELLENT food and service. You actually have time to rest. Very clean and quiet. We hope to come back!
Paul Debenham
Upgraded to an executive room on arrival by an efficient and friendly staff. The room was spacious, very quiet and the bed was very comfortable enabling a very good sleep albeita short time. The massage chair was an unexpected added bonus.
Tatyana, Russia
Ожидание транзитного рейса скрасила остановка в отеле. Мы смогли спокойно и без вещей выйти на прогулку с детьми и погулять по аэропорту)). Во время прогулки прошлись по магазинам, поужинали, спланировали место для завтрака, нашли выход к самолёту, что тоже помогло спланировать утро следующего дня! И весело провели время на игровой площадке! Дети остались довольны, а родители спокойны! В Старбакс купили гранолу с йогуртом и фрукты в номер на вечерний перекус. Отличные воспоминания!
Shasta Croft
I have stayed with you guys many times while transiting through Dubai International Airport and the service as well as the rooms are amazing I always recommend this hotel to people who have layovers long enough to just rest for a bit.
Bob, Sequim, WA
Convenient, super clean with all accomodations for a good sleep before our next planr to the US.A staff member met us at our arrival from Nairobi. She guided us through the huge airport to the hotel, which was perfect for our 9-hour stay.
Ann, United Kingdom
We always book our flights to allow us to take day flights and enjoy an overnight stay in this hotel , as the luggage is booked through to final destination that causes no problems and the meet and greet as you get off the plane is well worth booking. The Executive floor includes food and drinks and has become part of our holiday. As always the staff were excellent, polite, efficient and very welcoming. To have the facility of a gym and swimming pool is an added bonus I would certainly recommend this hotel.and will definitely be staying there again.
Juan Paolo Lansang
Was met at the gate by our host who was very friendly. She led us through the quickest path from the gate to the hotel. When we found out that my wife had left her passport on the plane, not only were they able to contact the airline and retrieve it, but they sent us periodic updates on how the search was going. Without them, we would likely have been stuck in Dubai for longer than our 10 hour layover!
Anastasia, Russia
Очень внимательный и приветливый персонал! Понравилось все! See more…
Larissa J
Um bom hotel para descansar enquanto espera por algum voo. Tem piscina, jacuzzi, acesso ao duty free e a vários restaurantes
Kerryn Ashford-Hatherly
The room was sensational. We upgraded and had all meals and drinks included which was well worth it.The location is just brilliant for a quick stop over as you can do all your duty free shopping at your leisure before your fly out again.I will definitely be coming here again
Rajneesh Misra
Executive room was really good.The staff were really good and were genuinely interested in taking care of the guests.I got literally everything that I could ask for to make my short stay comfortable..jacuzzi ,massage chair,fine wine in the lounge and most importantly, a restful sleep.Bang inside the terminal and no noise..Really good
Inger Öberg
It was a great feeling to see my name on the sign the man held up as we entered the airport. It felt like "coming home" although we were only half-way on our journey to the Philippines. The rooms were great, very good beds, the massage-chair an extra bonus. It was quiet and clean and absolutely an oasis for tired travellers. The food was also delicious- great service.
Anabelle Barker
Silje Kamille Friis
We spent a night at the Dubai International Airport hotel between flights going to and coming back from at trip to Africa from Europe. It was such a luxurious feeling to have a quiet room and a comfortable bed at our disposition – and to be able to take a shower in the morning before continuing our journey
Dafne Crespi Damasceno
Hotel excelente para que está em área de transito (não pode sair para Dubai ou quer se manter dentro dos terminais) pelo aeroporto de Dubai e precisa fazer conexões. Se você fizer um booking com antecedência, o valor é melhor; porém você pode fazer o booking e check-in a qualquer momento, minha situação devido a uma conexão que perdi. A staff foi muito solicita na recepção, uma vez que fiz um booking para um quarto que ficava no terminal 1 e eu estava no 3 (atenção, este hotel se encontra no terminal 1 e 3 somente); eles prontamente mudaram o meu quarto para o terminal que eu estava, para não ter dor de cabeça. O quarto solicitado foi uma suíte, sendo o quarto bem espaçoso, com cadeira de massagem e cafeteira. O banheiro também é espaçoso, com produtos de marca; meu quarto não possuia banheira, o que não foi um incomodo. Este tem uma vista para dentro do terminal de embarque (o que eu achei bonito). Não tive nenhum problema quanto ao barulho de fora - sendo esses barulho do terminal e aviões. O hotel também fica bem
Maracuja, Tokyo
お迎えにきてくれなかったら辿り着けなかったかも! 到着は朝の7時過ぎでしたがすぐチェックインして翌朝のフライトまで20時間程滞在しました。ブラジルに着く前にゆっくりできてよかった。 ドアを開けたらガラス越しに空港の景色か広がるなかなか楽しい体験でした。 帰りも利用しようかな。
Aleksei, Russia
Чисто, уютно, просторно, комфортно. Гораздо лучше, чем любые варианты с залами ожиданий и сервисами аэропорта.
Clean, comfortable, roomy, comfortable. Much better than any of the options with lounges and airport services.
David,UK
Exceptional
Meet and greet service from plane was excellent
Anonymous United Kingdom
Friendly staff, very appreciative that they meet and greet me at the gate everytime without fail. Hotel room always clean to the hghest standard. See more…
Michael, United Kingdom
Outstanding hotel and staff
Outstanding hotel at very convenient location. Staff and support superb. Looking forward to next visit. Very comfortable bed with very soft pillows.
Pauline
Treat yourself to the executive floor - wonderful
Predeshan, United Kingdom
The staff of the hotel wait at the disembark gate. You are escorted to the hotel. Great Service.
Kim, South Africa
The fact that the hotel is in the airport terminal and we did not need to go through customs to access the hotel
Sugandrian, South Africa
Very convenient for overnight stopover. Staff friendly and helpful. Room spacious and comfortable
George, Australia
Debbie, Australia
Convenience and ease of access are second to none. I was collected at the gate when I got off my flight and escorted straight to the hotel
Anne Mette
Excellent location when one has a stopover - great in room dining and wonderful spa
Traveller
The meet & greet service was very helpful. They continue to be superior to the overpriced out of airport hotels.
Predrag, Serbia
Fiona, Australia
Being met at the gate was brilliant! Also the staff were very understanding when I asked if we could take some food back to the room.
Tony,UK
Had a chance to get a early connection flight onward to Sydney but decided to stay in hotel over night to make sure we caught the flight in the morning.would definitely do the same again you get off the plane to be greeted by a member off staff and takes you to the hotel even had to get a metro but it was easy.Got to hotel quick easy check in just what you need after a long flight from the uk
Tracy, South Africa
Everything was Excellent
Syed,USA
Its worth spending,thats what I can say . Staff was very Courteous.
Karen
Very happy - was met at arrivals and guided through the airport. Room comfortable and clean - and quiet. Very little noise considering location Would use this hotel again
Alexey P
We stay here more than 4 hours. There is well equipped playground in the west part of the airport. Also it is find free of charge baby stroley here. Be careful of the ambient temperature here. Seems it is always around 20C here.
Georgeallan
Karen in the executive lounge has made me and my friends' short stay memorable. She and her team go all out to make you comfortable. Keep up the great work Karen and team. The rooms are also clean and comfy
230annyc
Because of a late plane, I missed my flight to Los Angeles and got to stay overnight in this very world-class place. I wish there had been time to see more of Dubai than the airport, but after a long travel day it felt great to take a shower, snuggle into a cozy robe and have a cup of tea. Staff is wonderful, the room is beautiful, quiet and comfortable, and it has everything you need for an overnight between hemispheres. This stopover made up for not flying first class. Wish I could have slept in a little more, but I loved waking up only minutes from my gate!
665fatimam Abuja
The place is quite good and marvelous which make me wanting to hang there when ever next am traveling, the location and the services are quite ok and great. With the hope i'll get special discount when I logged in on my next trip.
lgraille, Paziols,
Excellent location, excellent services and efficiency. Hotel staff waiting for you at the exit from the plane indicates the high quality of the welcome. Rooms are quiet, WiFi is fast. No doubt that Concourse B of Dubai International Hotel will see me again! Thanks to all the staff.
Sudheer B Hyderabad,
everything was good, Hotel staff greeting as soon you come of your flight to check in , room cleanliness to comfort everything is excellent. i checked in midnight, check in was easy slept well and checked out next day morning.
Arekaa, Ras Tanura
Couldn't fault the hotel - Excellent location if you are transiting through Dubai and have a long stop over. Staff make the hotel as really helpful, friendly and supportive of your requests. Room clean and tidy and my wife was really praised the quality and comfort of the bed Will defintiely stay again
camillarossingj, Copenhagen
The service was excellent all the way from the gate where I was welcomed by Miss Waruni who guided me smoothly through the terminal to the Hotel and to the check-out the next morning. The room was perfectly clean and had all I needed. Especially the luxurious bed and the soothing shower. I made myself a relaxing cup of Chamomile tea and enjoyed a truly restful sleep that made my onward journey so much easier and enjoyable.
Ioannaalexopoulos, Wollongong
This is the 4th time I have stayed with the Dubai International Hotel and couldnt be happier. The staff were amazing, helped us out so much with making our way around the airport when our terminal changed last minute. The hotel was clean and tidy and very comfortable. Look forward to heading back again soon.
Vicki E, Eugene, Oregon
I needed a place to sleep while waiting for a connection between Dubai and Seattle for an 11 hour layover. This hotel was fabulous! I had a wonderful shower and a good night's sleep. You should understand that many flights come into Dubai into Terminal 2 and then require a very long bus ride to get to Terminal 3 where the international flights arrive and leave. The hotel is in Terminal 3 which has three concourses. You might not know which concourse you arrive or depart from, but the hotel staff are very accommodating and will change your reservation to help you. You might arrive in Dubai and not know where your gate is for departure to the US is--but they will will help you. Nothing in the room's bar but beer so if you want hard liquor or wine, you will need to go to the bars in the airport. I totally enjoyed my stay in the hotel and would recommend it highly
Jens Vagn R, Copenhagen
Perfect location and easy to access. Great for relaxation for longer transits when travelling to / from Europe to final destination. The staff is making the entire stay easy and simple. I will recommend this hotel.
Bertram M, Island of Malta
An excellent way to rest and refresh after a long haul flight. The airport hotel stay turned the flight connection duration into a very pleasant experience. Room was very clean and comfortable. Wake up call was punctual.
omarjamil694 Riyadh
The hotel is very conveniently located from the arrival and departure gates. If you get the hotel staff to meet you at the arrival gate, then they quickly whisk you through the security checks and bring you to the hotel. The rooms are spacious and it is a good opportunity to catch a few hours of sleep and a shower.
annebD3449MQ East Victoria Park
I stayed for only a few hours but it eas a great experience. A staff member was waiting at the gate on arrival in Dubai and whizzed me through customs quickly. The room was very spacious with everything in it you would expect from a 5 star hotel. Very clean, very nice shower and super comfortable bed with awesome pillows!
davidtI8219HU Leumeah
The hotel service is excellent. The beds and pillows are particularly comfortable. The room was spacious and very clean. My only negative comment is that I consider it very expensive for 4.5 hour stay between flights. Other airport hotels have the ability to book in six hour blocks.
juliebO4959VF Beaconsfield
A very convenient hotel to stay at . You don't have to go through customs and you remain as a passenger in transit. The hotel and their staff are exceptional. The service they provide by escorting you from the plane to the hotel is great.
lamia122 Casablanca, Morocco
My wife and were in transit in Dubai. We had 7 hour stop before our next flight, so that was a nice place to relax, have some rest and have a shower. We where really well received at the Hotel. A member of the staff was waiting for us at the plane exit to lead us to the hotel. Short but great expérience!!
David F Sydney, Australia
When we arrived in Dubai from Venice we were met at the gate by Kristine from the hotel. She escorted us through the security by the fast track lane to our hotel. She did all the check in processing and then took us to our room.All I can say is that it was first class service, oh and we were on an economy ticket so it had nothing to do with flight class.The hotel room was excellent and we had 24 hours to sleep shop and drink before our flight home. Also we had a baggage issue and kristine sorted that too. It's been a great experience and highly recommend.
Yarragon
Staying overnight in the Dubai International Hotel in between flights home allowed us to rest well before the long haul to Melbourne. The hotel was a pleasure to stay in and staff were extremely helpful and courteous. Definitely recommend this option if you have the time!
Footloo
This hotel is the way to go if you can't face the 23hr flight from east coast Aus to the UK. A totally painless stopover though pricey. The meet and greet at the gate was the best! I don't think I would have been able to find the hotel without him. Dubai airport is VAST and there is a hotel in each concourse. I had booked into C but my plane landed in A. Apparently a 45 min walk away. My meeter (for want of a better word) changed my booking without any bother. Be warned - you cannot access your luggage as you don't go through customs and immigration, so make sure you have anything you need in your carry-on.
Ian M Baku, Azerbaijan
Have used this hotel before and liked it, used the pick up service this time, the hotel met me off my flight took me straight to the reception and I was checked in within 5 minutes, in my room within 20 minutes from my flight. I was in concourse B and hotel above, therefore your walk could be longer if 'A' or 'C' gates. Rooms was a good size and clean and tidy but i just wanted sleep, black out curtains and didn't heard any noises from the terminal below. Ordered a wake up call, called on the dot and left 6 hours later.
Dear Valued Guest,
Before proceeding with your booking, please spare a moment to read the following important information, so as to ensure you have an enjoyable and trouble-free stay with us.
IMPORTANT INFORMATION
For any further information, please feel free to refer to the FAQ section, Terms and Conditions page or reach us on 800-DIH.
Dubai Airport schematic map